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Privacy Policy

 

This Privacy Policy describes how Roamstop, "we," "us," or "our") collects, uses, and discloses your personal information when you visit www.roamstop.com (the "Site") or use our eSIM data services.

 

1. Information We Collect

We collect information that allows us to provide a seamless international data experience. This includes:

  • Personal Identifiers: Name, email address, and billing address.

  • Payment Information: Payment details are processed via secure third-party gateways (e.g., Stripe, PayPal). We do not store your full credit card numbers on our servers.

  • Technical Data: IP address, device type, operating system, and browser type.

  • eSIM Usage Data: To manage your "Fair Limit" and ensure connectivity, we monitor data consumption levels, activation dates, and the country where the data is being used.
     

2. How We Use Your Information

We use your information to:

  • Process your transactions and deliver eSIM QR codes.

  • Provide customer support and troubleshoot connectivity issues.

  • Monitor network performance and enforce our Fair Usage Policy.

  • Send transaction receipts and, if you opt-in, marketing communications regarding new roaming destinations.

  • Comply with legal obligations and prevent fraudulent transactions.
     

3. Data Sharing and Disclosure

We do not sell your personal data. We share information only with:

  • Connectivity Providers: Local and international telecommunications carriers required to activate your data service.

  • Service Providers: Third-party vendors who assist with website hosting, payment processing, and email delivery.

  • Legal Requirements: If required by law, we may disclose information to government authorities in response to valid legal requests.
     

4. Cookies and Tracking

We use cookies to enhance your browsing experience, remember your cart items, and analyze website traffic. You can manage your cookie preferences through your browser settings, though some features of the Site may not function properly if cookies are disabled.
 

5. International Data Transfers

As a global service, the data we collect may be transferred to and processed in the United States or other countries where our partners operate. By using our service, you consent to these transfers. We ensure that all transfers comply with applicable data protection laws.
 

6. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
 

7. Your Rights

Depending on your location (such as the EU/UK under GDPR or California under CCPA), you may have the following rights:

  • Access: Request a copy of the data we hold about you.

  • Correction: Request that we fix inaccurate information.

  • Deletion: Request that we erase your personal data.

  • Portability: Request a transfer of your data to another service.

To exercise these rights, please contact us at the address provided below.
 

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, satisfy legal requirements, or resolve disputes.
 

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.
 

10. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:

Roamstop on email: hello@roamstop.com

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