Terms Of Service | Roamstop

Welcome to Roamstop. These Terms of Service ("Terms") govern your access to and use of the website located at www.roamstop.com (the "Site") and the eSIM services provided by Roamstop. ("we," "us," or "our").

By purchasing an eSIM or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.

1. Company Information

Legal Entity: Roamstop

2. Service Description

Roamstop provides prepaid eSIM (embedded SIM) profiles for tourists and international travelers. These profiles provide mobile data connectivity via local roaming partners in various destinations. Our services are data-only and do not typically include a local phone number for voice calls or SMS unless explicitly stated in the product description.

3. Eligibility and Registration

By using this Site, you represent that you are at least 18 years of age. To purchase an eSIM, you may be required to provide personal information including your name, email address, and payment details. You agree to provide accurate and current information.

4. Device Compatibility

It is your sole responsibility to ensure that your device is eSIM-compatible and carrier-unlocked.

Compatibility depends on the manufacturer and the model.
Refunds will not be issued for purchases made for devices that do not support eSIM technology or are locked to a specific network provider.

5. Fair Usage Policy (FUP)

To ensure the best possible experience for all customers and to maintain network integrity, our services are subject to a Fair Limit.

While many plans are marketed as "Unlimited," local network providers may implement data speed throttling (reducing speeds to 2G/3G levels) if a user consumes an excessive amount of data in a short period (e.g., more than 2GB-7GB per day, depending on the region).
Abuse of the service, such as automated high-intensity data scraping or unauthorized tethering in restricted regions, may result in service suspension.

6. Payments and Charges

Prices are displayed on the Site and are subject to change without notice.
Payment is required in full at the time of purchase.
The data plan begins according to the specific terms of the purchased package (either upon installation, upon first connection to a supported network, or on a selected date).

7. Refund and Cancellation Policy

Unused eSIMs: You may request a refund within 14 days of purchase if the eSIM has not been activated or installed.
Technical Issues: If the eSIM fails to function due to a technical error on our part or a network failure, we will investigate and provide a refund or replacement if the issue cannot be resolved.
Non-Refundable Scenarios: No refunds will be issued if:
- Your device is not eSIM compatible.
- Your device is carrier-locked.
- The data plan has already been partially used.
- You delete the eSIM profile from your device after installation.

8. Prohibited Conduct

You agree not to use the eSIM for:

Any illegal or fraudulent activity.
Interfering with or disrupting the integrity or performance of the networks.
Reselling the service without prior written authorization from Global Mobile Data, Inc.

9. Limitation of Liability

Global Mobile Data, Inc. shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the service. We do not guarantee 100% network coverage or uptime, as service depends on third-party local network operators.

10. Privacy Policy

Your use of our service is also governed by our Privacy Policy, which details how we collect and use your data. By agreeing to these Terms, you also acknowledge our Privacy Policy.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.

12. Contact Us

If you have any questions regarding these Terms, please contact our support team at: Roamstop Support: hello@roamstop.com

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